Use Case
Migrations to Salesforce
Moving onto Salesforce can mean months of discovery before anyone builds anything. Swantide's AI agents read your legacy system, your stakeholder calls, and your Salesforce org, then plan and build the migration in days instead of months.
ServiceNow to Salesforce
Phase 0
Foundation & permissions
Phase 1
Data model
Phase 2
Automation & flows
Phase 3
Routing & queues
Phase 4
Data load & cutover
Swantide agents
Business rules
38 in ServiceNow
Client scripts
64 in ServiceNow
Custom tables
22 in ServiceNow
Assignment groups
17 in ServiceNow
Call transcripts
7 stakeholder calls
Existing Salesforce org
1,204 metadata items
Reverse-engineer the legacy system by hand, phase by phase
The Problem
Migrations are notoriously long. Before a single field is built in Salesforce, someone has to reverse-engineer the legacy system: its data model, custom fields, scripts, and workflow logic. Then they have to reconcile it against stakeholder requirements about what to keep, what to change, and what to leave behind.
Most teams also aren't landing in an empty org. They need to know what already exists in Salesforce, what can be reused, and what is net new. For large enterprises, that discovery alone can stretch a migration into months or years.
Reverse-engineering the legacy system
Data models, custom fields, scripts, and workflow rules exported and read by hand before design can start.
Requirements buried in calls
What to keep, change, or leave behind lives across hours of stakeholder recordings, often contradicting each other.
Unclear state of the target org
It's unclear what already exists in Salesforce, what can be reused, and what's net new.
Handoffs between phases
Design docs, tickets, and build work live in separate tools, so decisions get lost between phases.
Migration Paths
Swantide supports teams leaving a legacy platform, combining orgs after an acquisition, or building something new on Salesforce.
Legacy platform to Salesforce
Move service, sales, or ITSM workloads off ServiceNow, Dynamics, Oracle, SAP, and others, keeping the logic that matters and leaving the rest behind.
M&A and org consolidation
Bring an acquired company's CRM, or a second Salesforce org, into yours with a clear map of overlaps, conflicts, and gaps.
New builds on Salesforce
Stand up Agentforce, Fin, Braze, or a net-new implementation on top of your existing instance without starting discovery from scratch.
How Swantide Addresses It
Swantide agents work across your legacy exports, call transcripts, Salesforce metadata, and ticketing system at once. They support every phase of the migration, from discovery through go-live.
Understand the legacy system
The old way
Configuration is exported and read by hand, with interviews to explain undocumented logic.
With Swantide
Agents read your legacy configuration exports (objects, fields, scripts, workflow logic, permissions) and map how the system actually behaves today, including undocumented logic.
Beyond Migration
The same agents support your org after go-live.
New requirements after launch go through AI Admin into configuration and deployment, against an org Swantide already knows.